ALL SALES ARE FINAL. Threads By Dre is a print on demand company and all products are made to order.
Threads By Dre will accept returns on items purchased from Threads By Dre that were damaged upon receipt. Damages include faulty printing and/or tears or holes in the item. Threads By Dre will also accept returns for items that were different from what was ordered, for example we will accept returns when we send a shirt in a size different from what the customer submitted in their order. All items will be replaced with the same item of the same color. Customers have 20 days from date of package RECEIPT to notify Threads By Dre of a defect or having received the wrong item.
Please be sure to use our size charts and confirm color and size choices before confirming the order. Also, please feel free to reach out to us if you have sizing-related questions or need assistance.
If an item is returned to our warehouse as undeliverable (for example because an incorrect address provided or a change in address was made before the order was shipped), the customer will be responsible for the cost of reshipping the item. Be sure to confirm your mailing address before submitting an order.
Additionally, Threads By Dre is not responsible for post office-related issues including lost/stolen packages and/or incorrect provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered”, then it becomes the responsibility of you and the post office.